Dynabook AC Adapter Replacement Program

Please follow these steps to check if your AC adapter’s DC-in plug is affected and qualifies for a replacement.

Please locate the AC adapter part number and serial number on the AC adapter label located on the underside of the AC adapter. The AC adapter part number begins with G71C (G71C********). The AC adapter serial number is 12 or more digits (up to 17 digits) starting with the letter “T” or “alphanumeric character”.
*Only for PA1750-04, please input PA1750-04 into AC adapter part number.

How to find the AC adapter part number and serial number:

sample AC adapter label
sample AC adapter label
Only for PA1750-04
sample AC adapter label
Part Number


Serial Number

sample AC adapter label
This side
sample AC adapter label

The AC adapter recall program is only for certain AC adapters with 2-pin power cords.


Please input your AC Adapter Part Number and AC Adapter Serial Number and click the “Search” button.