Please follow these steps to check if your AC adapter’s DC-in plug is affected and qualifies for a replacement.
Please locate the AC adapter part number and serial number on the AC adapter label located on the underside of the AC adapter. The AC adapter part number begins with G71C (G71C********). The AC adapter serial number is 12 or more digits (up to 17 digits) starting with the letter “T” or “alphanumeric character”.
*Only for PA1750-04, please input PA1750-04 into AC adapter part number.
How to find the AC adapter part number and serial number:
Part Number
Serial Number
The AC adapter recall program is only for certain AC adapters with 2-pin power cords.
Pictured below is an AC adapter with a 2-pin power Cord
Pictured below is an AC adapter with a 3-pin power Cord
Please input your AC Adapter Part Number and AC Adapter Serial Number and click the “Search” button.